GHConnect (Gamblers Help)

GHConnect (Gamblers Help)

The VRGF funds therapeutic and financial counselling services for people experiencing harm from gambling. The VRGF engaged IBSA to implement a case management system, utilising our BEACON platform, for its Gambler’s Help services.

 

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We adopted a centralised system to manage referrals to the counselling services from multiple sources, including a dedicated helpline that operates 24/7.

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The client registration process quickly searches for local service providers based on a client’s geographic location.

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The system notifies a local service provider when it receives a new referral, ensuring a counsellor is assigned to the client and an appointment made in a timely manner.

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The system is flexible and able to accommodate each local service provider’s internal registration process without compromising data quality or creating extra administration.

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Counsellors record all client activities and case notes against the appropriate program.

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Service providers track progress against their KPIs, enabling the VRGF to monitor performance against contractual obligations and provide regular reports to government.

Contact BRYK Group:

Use the form below or details to the right and some one from our team will connect with you regarding your questions or project.

Case Management Solution

Case Management Solution

BRYK Group was commission to develop a case management system tailored for use across three separate entities within the DHHS (the Office of the Chief Psychiatrist, the Mental Health Complaints Commissioner, and the Office of the Health Services Commissioner). These systems had to manage the handling of customer complaints and also investigations into reportable deaths and formal, minister-initiated inquiries. The projects were implemented in stages and are currently in live, production use in two of these entities (the OHSC implementation is on hold pending internal change control within that organisation).

Characteristics of the solution:

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Completely web-based system

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Support most of the four Component Group requirements using out of the box functionality.

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Industry leading forms technology to collect dispute and customer details.

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Easy to use portal components like document libraries and lists are supported out of the box.

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Enterprise grade search capability to find cases, associated documents and customers.

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In-built reporting and workflow features.

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Support of 3rd party integration using web services.

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Ability to support both internal users and external parties.

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Out of the box auditing features to track all user’s actions.

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Compliance with WCAG 2.0 AA accessibility standards.

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Audited compliance with Victorian Government information security requirements.

Contact BRYK Group:

Use the form below or details to the right and some one from our team will connect with you regarding your questions or project.