by Alex Hindle | Dec 4, 2018
Local Administration Bureau (LAB) Portal
Department of Education
BRYK Group were commissioned to develop an online collaboration platform to reduce administrative burden on principals in small Victorian government schools. This platform would give them access to a Regional Centre of Best-Practice for doing school management activities.
The complexities of the project came from the volume & diversity of processes to be automated, integration with DET core systems and the variety of users to be considered that had minimal training.
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Project managed in an agile way to ensure a more iterative process.
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Used a unique mix of technologies: a Service Request Engine with powerful workflow capabilities, a Knowledge Engine, a facility to deliver Alerts & Notifications and integration to existing systems.
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Used tools to support contextual enquiry and evaluation across multiple cycles feeding into requirement aggregation tools.
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Conducted intensive user research and workshops, form pattern development, prototypes, usability testing including workshops, UI design, UX design, style guides.
BRYK Group deployed a team of five on site for six months. They:
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Conducted intensive user research and workshops, form pattern development, prototypes, usability testing including workshops, UI design, UX design, style guides.
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Employed a unique methodology that integrated User Experience Consulting, Information Architecture, Visual Design and Collaboration.
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Comprehensive suite of forms: approximately 100 administrative activities that were compatible with DET processes.
This collaboration between BRYK Group, DET and a reference group of school users resulted in 100% take-up.
“The LAB is sensational and makes a significant difference to how I run my school. The new system is making this process even smoother and more effective. It is refreshing to be involved in a project which has vision and purpose.”
– Michelle Griffiths, Principal, Elmore PS (34 students)
by Alex Hindle | Nov 28, 2018
Telstra was faced with unprecedented challenges in driving customer loyalty and revenue growth within their existing 690,000 Small to Medium Enterprise (SME) segment. At the time, the telecommunication landscape in Australia was entering a new era in competition, giving SMEs a broader range of alternative service providers to choose from.
Telstra recognised that a change was needed to reinvigorate revenue, continue growing and to develop a new point of differentiation, through a new ‘packaging’ solution paradigm for mass market SMEs.
BRYK Group’s team managed the outcomes of eight initiatives covering delivery of business solutions impacting 25 applications, to be delivered over two years. Specifically, the team managed the outcomes of each of the eight projects through the application enhancement delivery cycle including:
- Requirements development – workshopping with business
- Requirements development – workshopping with business
- Solution impacts assessment – with architects
- Requirements assessment – with impacted IT work streams
- Solution detailed design – with architects
- Detailed requirements – with business
- Detailed design
- Vendor estimates
- Support design & build
by Alex Hindle | Nov 28, 2018
The mortgage business of NAB decided to invest to consolidate, enhance and expand its Broker Applications and Platforms. BRYK Group began by designing and implementing a single lending platform to operate across all broker groups (including NAB, Plan, Fast and Choice). The consolidated group was in excess of 6,500 broker operators and more than 12,000 users.
Until this project these groups utilised separate Broker platforms, based on disparate technology platforms. BRYK Group had to work in the following streams: portal, sales tools, products, CRM, portfolio management, eLodgement, commissions management and ERP integration.
This project presented a complex environment as BRYK Group needed to work across simultaneous streams of work, manage multiple technologies and stakeholders and work in a multi disciplinary team.
The final product was a consolidated platform that achieved a high degree of user acceptance/satisfaction from key stakeholders including brokers and key users. It also created an enduring ‘barrier to exit’ by members of the Broker Networks and achieved human resource management goals including retaining staff with valuable business experience, building new skill sets and a sustainable team.
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