Local Administration Bureau (LAB) Portal

Department of Education

BRYK Group were commissioned to develop an online collaboration platform to reduce administrative burden on principals in small Victorian government schools. This platform would give them access to a Regional Centre of Best-Practice for doing school management activities.

The complexities of the project came from the volume & diversity of processes to be automated, integration with DET core systems and the variety of users to be considered that had minimal training.

Project managed in an agile way to ensure a more iterative process.

Used a unique mix of technologies: a Service Request Engine with powerful workflow capabilities, a Knowledge Engine, a facility to deliver Alerts & Notifications and integration to existing systems.

Used tools to support contextual enquiry and evaluation across multiple cycles feeding into requirement aggregation tools.

Conducted intensive user research and workshops, form pattern development, prototypes, usability testing including workshops, UI design, UX design, style guides.

BRYK Group deployed a team of five on site for six months. They:

Wrote all the code

Conducted intensive user research and workshops, form pattern development, prototypes, usability testing including workshops, UI design, UX design, style guides.

Employed a unique methodology that integrated User Experience Consulting, Information Architecture, Visual Design and Collaboration.

Comprehensive suite of forms: approximately 100 administrative activities that were compatible with DET processes.

This collaboration between BRYK Group, DET and a reference group of school users resulted in 100% take-up.

“The LAB is sensational and makes a significant difference to how I run my school. The new system is making this process even smoother and more effective. It is refreshing to be involved in a project which has vision and purpose.”

– Michelle Griffiths, Principal, Elmore PS (34 students)