The mortgage business of NAB decided to invest to consolidate, enhance and expand its Broker Applications and Platforms. BRYK Group began by designing and implementing a single lending platform to operate across all broker groups (including NAB, Plan, Fast and Choice). The consolidated group was in excess of 6,500 broker operators and more than 12,000 users.
Until this project these groups utilised separate Broker platforms, based on disparate technology platforms. BRYK Group had to work in the following streams: portal, sales tools, products, CRM, portfolio management, eLodgement, commissions management and ERP integration.
This project presented a complex environment as BRYK Group needed to work across simultaneous streams of work, manage multiple technologies and stakeholders and work in a multi disciplinary team.
The final product was a consolidated platform that achieved a high degree of user acceptance/satisfaction from key stakeholders including brokers and key users. It also created an enduring ‘barrier to exit’ by members of the Broker Networks and achieved human resource management goals including retaining staff with valuable business experience, building new skill sets and a sustainable team.