After BRYK Group designed, implemented and tested a new Enterprise Intranet Portal for World Vision Australia we were engaged to provide ongoing maintenance and support for the solution. This support was provided in the form of a managed Service Level Agreement (SLA) which was implemented by our SharePoint practice.
World Vision Australia required additional support services to manage their portal which provided publishing and collaboration services to their 600 users.
BRYK Group provided the support services for over 2 years and the scope of the agreement includes:
Third level support and maintenance services through an ITIL based service desk for designated software platforms and the core user portal software and underlying dataset.
Software maintenance of the server farm
Issue monitoring & usage tracking
Governance and operations support
Ad-hoc consultancy and planning services.